Customer Care

F & Q

How can I pay?

We accept Visa/MasterCard online. You can pay online when placing your Order. There are other payment options to choose from when placing your order online such as the Bank Deposit or Cash on delivery Option. 

Is my transaction secure?

We take the utmost care in ensuring your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you and concerns with your Order. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) cannot be read or intercepted as it travels to our payment processing system.

How does the Order process work?

You can place your order on this website by simply adding your items to the cart , completing the information and choosing your preferred method of payment. There is an option for you to leave a note with any special requests or additional information.

If you prefer you can email your order to kaiandpixieltd@hotmail.com or send a direct message on on Facebook & Instagram pages. Also, you can call and place you order over the phone at 1-868-460-2010. When placing you order please provide your name, address ( preferred delivery location), email & contact number.

When will my Order be delivered?

After your Order is placed a team member  will call you to arrange exact delivery date and time  which is most convenient for you.

Do let us know if it is time sensitive and you need it urgently, as  we will try to accommodate this request as best as we can.

Do you do private events?

If you are hosting an event, we do offer rental or our glassware (Teapots, Warmers & Cups) with the purchase of the Blooming Teas & Tisanes. Please send us an email with details as we can advise quantity and other info that will help in planning your event.

Gift Giving, Bulk Orders & Wholesale Requests

You are most welcome to email kaiandpixieltd@hotmail.com with the details of your event or bulk order and a team member will respond to you shortly regarding your request.

I would love to get more information/ quote

Please don't hesitate to contact us for any reason, we are just a click or call away and it would be our pleasure  to assist in any way that we can.

You can email us at kaiandpixieltd@hotmail.com, call us at 1-868-460-2010 ( WhatsApp is available with this number), or send us a direct messages through our social media pages on Instagram and Facebook.